Customer Care Specialist - AI Technology Company

Join OMOWAY, a cutting-edge AI technology company, as a Customer Care Specialist and become the voice of innovation in customer service. In this dynamic role, you will engage with clients, resolve inquiries, and deliver exceptional support while leveraging AI-driven solutions. Based in Tangerang, Banten, OMOWAY is dedicated to revolutionizing customer interactions through technology. As a Customer Care Specialist, you will be at the forefront of this transformation, ensuring every customer receives personalized and efficient service.

Your daily tasks will involve handling customer inquiries via email, phone, and live chat, utilizing tools like Zendesk and Freshdesk. You will also collaborate with the development team to implement AI solutions that enhance customer support. This role offers a unique opportunity to grow within a company that values innovation and employee development. If you are passionate about customer service and excited about the intersection of AI and human interaction, OMOWAY is the place for you.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, phone, and live chat, ensuring timely and effective resolution.
• Utilize Zendesk and Freshdesk to manage and track customer support tickets.
• Collaborate with the development team to implement and improve AI-driven customer support solutions.
• Provide exceptional customer service, ensuring high satisfaction ratings.
• Monitor and analyze customer support metrics to identify areas for improvement.
• Stay updated with the latest trends and technologies in AI and customer service.
• Train and mentor junior customer care specialists.
• Participate in team meetings and contribute to the continuous improvement of customer support processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proficient in using customer service software such as Zendesk and Freshdesk.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with AI technologies and their applications in customer service.
• Certification in customer service or a related field is a plus.
• Fluency in both written and spoken English and Indonesian.

🛠️ Keahlian

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