Customer Service Representative - Federal Investindo (Batam)

Join Federal Investindo as a Customer Service Representative in Batam and become part of a dynamic team dedicated to delivering exceptional service. This role offers a competitive salary, performance bonuses, and structured career training to help you grow in your career. Federal Investindo is a leading financial services company in Indonesia, providing a wide range of products and services to individuals and businesses. As a Customer Service Representative, you will be the face of our company, ensuring that our customers receive the best possible service and support.

In this role, you will handle customer inquiries, complaints, and requests, providing timely and accurate responses. You will also assist in resolving customer issues, ensuring their satisfaction and loyalty. This is a great opportunity to join a reputable company, work with a diverse team, and develop your skills in a supportive environment.

Federal Investindo is committed to fostering a culture of excellence and continuous improvement. We offer competitive benefits, including health insurance, retirement plans, and professional development opportunities. Join us and take the first step towards a rewarding career in customer service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and requests via phone, email, and chat.
• Provide timely and accurate responses to customer issues.
• Assist in resolving customer problems and ensuring their satisfaction.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with other departments to ensure smooth and efficient service delivery.
• Stay updated with company policies and procedures.
• Participate in training programs to enhance your skills and knowledge.
• Contribute to team meetings and brainstorming sessions to improve service quality.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with Indonesian language and English.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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