Inbound Account Associate - Malang (Work From Office)
Join Beon Intermedia as an Inbound Account Associate in Malang and play a pivotal role in driving sales growth and operational excellence. This position is ideal for detail-oriented professionals who thrive in a dynamic, customer-focused environment. You will be part of a team that handles inbound inquiries, manages customer accounts, and ensures high levels of customer satisfaction. Leveraging tools like Salesforce and CRM systems, you will work closely with cross-functional teams to deliver exceptional service and support.
Beon Intermedia is a leading company in the telecommunications industry, known for its innovative solutions and commitment to customer satisfaction. Located in the vibrant city of Malang, our office provides a dynamic and collaborative work environment. As an Inbound Account Associate, you will have the opportunity to grow your skills and contribute to the success of our company.
📋 Tanggung Jawab Pekerjaan
- Handle inbound customer inquiries and complaints efficiently and professionally.
- Manage customer accounts and ensure timely resolution of issues.
- Provide exceptional customer service and support.
- Leverage Salesforce and other CRM tools to track and manage customer interactions.
- Collaborate with cross-functional teams to deliver high-quality solutions.
- Maintain accurate and up-to-date customer records.
- Participate in quality assurance processes to ensure service excellence.
- Stay updated with industry trends and best practices.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Communication, or related field.
- Minimum 2 years of experience in customer service or account management.
- Proficient in using Salesforce and other CRM systems.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent problem-solving abilities.
- Ability to work in a fast-paced, dynamic environment.
- Fluency in Indonesian and English.
- Certification in customer service or related field is a plus.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang